Shipping & Returns

SHIPPING & PAYMENT

Q. What shipping methods do you provide?

A. We ship all items via Royal Mail Second Class Mail in the UK, all depending on the total weight of your order. For the UK and the international orders, we all use Tracked & Signed Shipping service, so all our shippings are included the parcel's tracking number option.

Q. Do you offer free shipping in the UK?

A. YES, we offer Free Shipping for orders of £50 or more anywhere in the UK, otherwise, the shipping fees are £3.99.

Q. Do you ship outside the UK?

A. Yes! We ship to almost anywhere in the world. Just add items to your cart, enter your address at checkout and a real time shipping rate will be calculated.

Q. What are the shipping fees in European countries ( France, Germany, Spain, etc...)?

A. For the 26 European countries, the shipping fees are £9.99.

Q. What are the shipping fees in the rest of the world (USA, Canada, etc)?

A. For all shipping outside of Europe, the fees are £14.99.

Q. My shipment didn't arrive in the delivery timeframe that was displayed on checkout, what's going on?

A. Please note, the delivery timeframe is upon processing of your order. We try our best to process orders on the same day, but when there are high volumes, it could take up to 2-3 days to process. For international orders, there are many other factors that could be holding up your item, i.e. customs. Typically, if you are in the UK you can expect to receive your order within 3-6 business days (excluding weekends). International orders usually take 1 to 2 weeks.

Q. Why did I get charged fees to pickup my international order?

A. Unfortunately, the fees you are being charged upon delivery of your orders are customs practices dictated and determined by your country's customs office. These additional fees are assessed by your government and we have no control over them, nor do we know what fees they will exercise. For additional information regarding your country's import tariffs we suggest contacting your local customs office directly.

Q. Your site is telling me there are no shipment options available to my destination, what's going on?

A. We try to fulfil and ship orders everywhere, but unfortunately, there are just some places that shipping is not possible. We will continue to look for ways to get our products there, just shoot us an email (patrick@kyyo.co.uk) and give us a heads up.

Q. What payment options do you offer?

A. We accept all major credit cards, American Express and Shopify Payments by Stripe.

 

CANCELLATIONS, RETURNS & EXCHANGES

Q. Oops, I placed the wrong order, can I cancel?

A. Yes, absolutely! But you need to get in touch with us ASAP! Once an order ships, unfortunately, you will have to receive your order and then return it to us, but if you get in touch with us before we process it, we will be able to cancel your order. Get in touch with us via facebook messenger or e-mail (patrick@kyyo.co.uk).

Q. Can I return or exchange my order?

A. Yes, most items (see below) can be returned or exchanged within 14 days of receipt, as long as they are in the original condition that they were received in. Returns will be refunded to the original form of payment, minus shipping fees. All returns/exchanges must contain a Return Merchandise Authorization (RMA) number. To obtain an RMA number please contact patrick@kyyo.co.uk with your desired return or exchange details.

You will be responsible for paying postage on any returns/exchanges being sent to us, we will cover the postage when we send out the new products.

Custom orders and products cannot be returned/exchanged due to the personalised nature of the item.

Pre-order items cannot be cancelled, returned or exchanged once pre-order sales close.

For any other enquiries do feel free to get in contact with us at: patrick@kyyo.co.uk